Our Mission at United World Cargo is to be recognized as the leader in the transportation industry. We apply innovation and progressive technology to all aspects of our transportation program to ensure we produce consistent results that allow us to drive the road ahead. It is through this approach, along with a culture that promotes accountability, commitment, and integrity that we are able to continuously provide value that is quantifiable and unparalleled by our competition.

Our 10 Guiding Principles

UWC operates under 10 guiding principles to provide all of our Customer and Carrier partners with a premium service with the highest level of professional standards. The purpose behind the principles is to define and quantify the standards we adhere to as an organization. By following these principles, our employees are able to operate in a consistent manner at a high level to achieve our vision. They are as follows:

• Knowledgeable– The transportation industry is a very complicated business with a multitude of components. Thus, the propensity for mistakes is high and mistakes tend to cost someone money. It is our responsibility to be as knowledgeable as possible in order to understand any situation and therefore choose the correct course of action. UWC has put together clear and concise manuals for our company policies and procedures, products, equipment, sales, and dispatch. These manuals are valuable tools used for training purposes, and are constant resources used by all staff members. Finally, there are various other resources available to assist each employee including software databases, the internet, and spreadsheets.
• Informative– One aspect that separates the level of service we provide from other transportation providers is our ability to develop strong relationships with our Customers and Carriers. The strongest relationship we can build is one where UWC acts as an advisor to assist our partners in improving their business. To achieve this, we must share the wealth of knowledge that we have gained with our Customers and Carriers.
• Accessible– Our Customers and Carriers want us to be there when they need us. Therefore, our office will be open 7 days a week from 6am-6pm. Account Managers will work Monday to Friday from 7am-4pm. Customer Service Representatives will be available all 7 days. Every weekend, one Account Manager will be assigned on-call to assist Customer Service Representatives with any problems that may arise. Outside of these hours, office phones will be forwarded to the on-call night time dispatcher. Everyone in the office can access the office server remotely from home.
• Responsive– Our Customers and Carriers expect us to provide the information they require. If we are not able to, then we must work diligently to ascertain that information. We must try to be proactive in providing information to Customers and Carriers. Every Customer and Carrier on active loads must be contacted a minimum of once per day (greater when there are issues to resolve). Our company policy on voice mail and email is to respond to the other party within 4 hours (except when received between the hours of 12:00 am and 6:00 am).
• Capable of Troubleshooting– When there is an issue or a problem with a load, UWC will contact all interested parties immediately. We must take the initiative to thoroughly understand the situation, and when contacting the interested parties, provide them with alternative solutions. Once the decision has been made for the next course of action, UWC will follow through to completion.
• Etiquette– UWC has strict standards for etiquette in our policies and procedures manual. These standards include employee conduct, dress code, confidentiality, and phone protocol.
• Integrity– All staff members must operate with the utmost integrity. This includes being honest and up front with everyone we deal with. It is crucial to our business that we build that trust element. If there is a problem or issue, we must immediately inform the appropriate people regardless of the consequences. It is important that everyone believes that UWC will do the right thing and is always working diligently on their behalf.
• Accuracy– Everyone acknowledges that mistakes happen during the ordinary course of business, especially in a high volume transactional business such as UWC. What we are striving to achieve is to minimize the number of mistakes made and the impact of those mistakes. In order to accomplish this, UWC has developed explicit policies and review processes to follow.
• Documentation– All documents produced by UWC will be clear and legible, and complete and comprehensive. Our objective is to provide documentation that is understandable to all parties so that there are no misconceptions. We believe that this is an integral part of the service we provide.
• Fiscal Responsibility – Cash flow is critical to the success of our business. We have become a stable and financially sound business by following a good fiscal policy. Our policy with Customers is to invoice immediately upon delivery. Similarly, we expect to collect from our Customers when due. We recognize that Carriers require financial assistance, and are willing to work with Carriers to assist them with their needs. However, we also expect to be treated fairly by Carriers. Typically, we will advance funds for a load only after the load has been picked up. Advances are restricted to a certain percentage of the total freight amount. On rare occasions, we will exceed this limit.